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GENERAL
You can reach us anytime via email at info@remiges-ff.com with any questions, concerns, or order inquiries. We aim to respond within 1-2 business days.
Yes, we offer custom designs and special requests. Please contact us at info@remiges-ff.com to discuss options and details.
SHIPPING & RETURNS
All sales are final at the time of purchase. If your piece arrives damaged, you have 2 business days to email us at info@remiges-ff.com. Please include photos and details for our review. We will evaluate if a refund is possible based on the condition.
Customers are responsible for entering the correct shipping information at checkout. If an error results in a return, the customer will be responsible for any additional shipping charges. Please note that items may take 1-3 weeks for production if not in stock (shipping time is additional). For any shipping questions, email us at info@remiges-ff.com.
JEWELRY CARE
Gently wipe each piece with a soft cloth to remove oils and dust. Avoid contact with chemicals, water, and prolonged sun exposure to preserve its natural beauty and luster. Store jewelry in a soft pouch or box to protect it from scratches and tarnishing.